Tim Heronimus and Josh McClellan started Azura Memory Care (formerly Azura Living) to transform the culture of care in assisted living and nursing homes. Their first venture in building a facility from the ground up was Azura Lakewood. As important as the physical structure of the facility was having the right people on the team - to provide the best possible care to their guests.
While planning, Tim and Josh learned about Topgrading. Before they hired anyone, they decided to commit to Topgrading as their hiring and promoting philosophy.
"No matter what business we’re in, the customer service is what guests remember. A common compliment from guests who are leaving is, 'I don’t know who found them but you have some of the best people working for you.' That’s an incredible compliment to us and an incredible testimony to the process."
- Tim Heronimus, Principal