The HeimLantz organization was struggling: there was no defined culture, low growth, and people were operating in silos.
The firm restructured their executive team and contracted a Gazelles Scaling Up coach who immediately challenged leadership to define the company’s culture, sort out accountabilities and solve the firm's issues with turnover and B/C Players. The coach suggested Topgrading could be the way to solve the personnel and culture issues.
Laura Macauley, the newly hired COO, was given responsibility to improve the hiring process and increase the number of A Players in the firm who would embrace and support the organization's Purpose and Core Values.
Laura Macauley, COO