From the Desk of Brad Smart: High-Quality AI – Get This – Causes the Most Damage to Hiring
AI Resume resume keywords Applicant Tracking System Jul 19, 2024 12:00:00 AM Topgrading Team %
Blog Summary Video
[video width="1920" height="1080" mp4="https://topgrading.com/wp-content/uploads/2024/07/Topgrading-Blog-Overview-AI.mp4"][/video] I’ve posted blogs showing that hiring methods are increasingly being replaced by bots. For example, job seekers use ChatGPT to instantly create “perfect” resumes for any job at any company. However, they are frustrated because their efforts often lead to no communication with recruiters and no job offers. Companies, overwhelmed with resumes, add more and more filters, causing job seekers to embellish their resumes to meet the posted requirements for jobs. Recent British research shows that the higher the quality of the AI, the less accurate the assessments of candidates! A blog by Glen Cathey provides this summary: “I recently read Co-Intelligence, Living and Working with AI by Ethan Mollick, which I highly recommend. In the book, Ethan features a study by Fabrizio Dell’Acqua titled, Falling Asleep at the Wheel: Human/AI Collaboration in a Field Experiment on HR Recruiters, in which 181 experienced recruiters were hired to collectively review nearly 8,000 resumes for a software engineering position. Of note: the recruiters were incentivized to be as accurate as possible. The recruiters received algorithmic recommendations about the job candidates, but the quality of these AI recommendations was randomized between 1) perfectly predictive AI; 2) high-performing AI; 3) lower-performing AI; and 4) no AI. Of critical importance to the study, recruiters were aware of the type of AI assistance they would be receiving. Key findings include:- Recruiters with higher-quality AI performed worse in their assessments of candidates than those using lower-quality AI. They spent less time and effort evaluating each candidate and tended to blindly trust the AI recommendations.
- Recruiters with lower-quality AI exerted more effort and spent more time evaluating the resumes. They were less likely to automatically select the AI-recommended candidate. The recruiters collaborating with low-quality AI learned to interact better with their assigned AI and improved their performance.
Dr. Brad Smart is Founder and CEO of Topgrading, Inc. Topgrading is dedicated to helping companies of all sizes maximize the hiring of high performers. Topgrading assesses candidates for senior positions (where the costs of mis-hires are high) and trains all managers to create teams of almost all high performers. Brad has seven published books on hiring; the most recent three (the first, second, and third editions of Topgrading) were all best sellers. Brad, and President Chris Mursau’s new book, Foolproof Hiring (Forbes Books), is available for purchase by clicking here. After just six weeks, Foolproof Hiring, achieved Amazon Best Seller status. Brad can be reached at www.Topgrading.com To learn more, download our free eGuide or attend our next Topgrading Webinar. Our webinar explains the most effective recruitment methods, how to immediately identify the most honest, high performing applicants, and how to (finally!) verify what candidates tell you (since reference calls are usually worthless).
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